NEW THIS YEAR , a series of 30-minute “ Smart30 ” sessions sponsored by G . M . Collin gave ISPA Conference attendees a chance to sit in on more presentations and pick up tips on additional topics of immediate use for spa leaders . In the spirit of the “ bite-sized ” sessions , following are brief takeaways of knowledge shared in each session .

Using Feedback as a Gift to Help Others Grow

PRESENTER : CLAUDE SILVER

KEY TAKEAWAY : Growth is a shared journey . Personal and professional growth thrive in a collaborative and interconnected environment . We develop and improve by being part of a supportive community , engaging with others and receiving guidance and encouragement .

Three Things Clients of Every Generation Want You to Know

PRESENTER : KRISTIN SCROGGIN

KEY TAKEAWAY : Every generation has different communication needs . Knowing preferences will make each group feel better communicated with .

Understanding the FICA Tip Tax Credit for the Wellness and Spa Industry

PRESENTERS : MYRA REDDY AND KATIE RAPOZA

KEY TAKEAWAY : Extending the FICA Tip Tax Credit to spas would be an opportunity for every employer with tipped employees to keep thousands of extra dollars in their business each year .

32 PULSE n JUNE 2024