Pulse June 2024 | Page 35

Innovative Wellness Solutions to Drive Guest Engagement & Bottomline Profit
PRESENTER : AMY McDONALD
KEY TAKEAWAY : Think outside of the box . What else can be done within the treatment room that does not rely on labor ? What wellness offerings ( like recovery ) can be offered in other areas of your business beyond the treatment room ? Labor is expensive , often hard to find and hard to keep , so expand beyond traditional spa treatment . Focus on your guests ’ needs and bottom line .
Awakening EQ : A Re-Introduction to Emotional Intelligence for Leaders
PRESENTER : DR . JONATHAN ELLERBY
KEY TAKEAWAY : Leaders with high EQs are less stressed , better communicators , more empathetic , and they more easily overcome challenges .
Preparing for What ’ s Ahead : A U . S . Hotel Industry Overview
PRESENTER : JAN FREITAG
KEY TAKEAWAY : High-end hotels have tapped into customers willing to pay a premium for luxury services , with little price sensitivity . Dig deeper into your existing customer data to understand what premium services are attractive to your customer base and see if you can capitalize on that trend .
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