“Do you know what makes your
associates unique? What are their
strengths, and how are they utilizing
those in their role?”
tition by 20 percent.” additionally, rob markey’s harvard
Business review blog states that positive and “passionate work with leaders to assess their social scripts, i get
answers to these questions, then i ask, “do you know this
employees bring a company as much benefit as loyal and
passionate customers. They stay longer, work harder,
work more creatively and find ways to go the extra mile.”
here are some tips for rediscovering your relation-
ships, rebuilding connections with your staff and making
sure they feel valued, seen and engaged. to be true, or are you assuming this to be true? as
leaders, we often make assumptions, but assumptions
don’t help us create a culture of engagement. once you
reflect on your answers, ask your associates for their
insights. you’ve likely heard the statement “perception is
reality.” as a leader, if you think you have a positive
culture, but the perception is that employees feel discon-
nected and devalued, you have to acknowledge their
point of view, otherwise you cannot build a relationship
of trust.
ASSESS YOUR SOCIAL SCRIPT
your spa’s social script is the unspoken, understood
series of behaviors and actions that are expected in your
spa. Look around your workplace and think about the
social script your spa is writing. is it one that feels
welcoming, accepting and joyful? Do your employees feel
like they matter or that they are replaceable? Do you
know how to best connect with your associates? When i
ACT WITH KINDNESS
Kindness is not perceived as a leadership strength; rather,
we tend to think of it as being weak or soft. however,
plenty of research suggests that when leaders create an
Dawn Kaiser speaking at the 2017 ISPA Conference & Expo in Las Vegas.
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