TABLE OF CONTENTS 60
Looking Back to Move Forward
BY JILL CARLEN
MIRAVAL
IN EVERY ISSUE
2 From Your Chairman
8 ISPA News and Calendar
10 Stay Connected
BY NELSON LANE
ST . GREGORY SPA
38
12 In An INSTA
38 Member Perspectives Marketing During the Pandemic
BY JAMISON STOIKE
46 Talent Topics A Tactical Approach to Spa Leadership
SPA AT THE DEL MONTE
BY JESSICA SHEA
50 Pulse Points On the Road Again ?
BY JOSH CORMAN
52 Member News
BY NELSON LANE
55
SOUND OFF
54 ISPA Foundation
55 |
Sound Off |
58 |
Snapshot Survey |
62 |
Ad Index |
62 |
ISPA New Member List |
63 |
ISPA Headquarters |
64 |
End Notes |
ABOUT THE COVER
FOR NEARLY A YEAR , spa industry leaders have worked tirelessly to support their teams , serve their guests and keep their spas moving forward amid the strain of the COVID-19 pandemic . Now , in 2021 , they ’ re poised for a fresh start as the spa industry recovers and finds new ways to grow together and lift each other up in the light of a new day .
COVER PHOTO FROM SHUTTERSTOCK
MARCH 2021 ■ PULSE 7