Do you ever wonder how your peers would handle a situation ?
SOUND OFF
Do you ever wonder how your peers would handle a situation ?
Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .
“ What measures have you taken to support the physical and mental well-being of your spa staff , considering the demanding nature of the industry ?”
BRENNAN EVANS Trilogy Spa Holdings Senior Vice President of Operations
“ We are working with a specialist , a professional wellness / spirituality coach , conducting bi-monthly training and development sessions with our leaders across our portfolio . This includes team training sessions via Zoom on relevant leadership subject matter and the opportunity for leaders to work one-onone with him in private sessions .”
DAWN PAGE New Dawn Spa and Retail Consulting Managing Creative Director
“ As a manager , you set the example and literally have to stop yourself from falling into overwhelming situations and need to control outcomes so strongly . Ask for help , delegate to others and don ’ t be afraid of healthy boundaries and saying ‘ no .’ Prioritize your own personal health and wellness needs .”
JULIE PANKEY JMPankey Partners Spa Business Coach and Consultant
“ In my consulting role , I collaborate with management and teams to establish daily maximum working hours for providers and implement continuous body mechanics training . I advocate for leaders to engage in quarterly one-onone sessions , incorporating a mental health status check . These sessions , often brief
30-minute touchbases , allow leaders to delve into an associate ’ s motivations . Understanding each individual ’ s motivators is crucial for effective management and cultivating a team willing to overcome challenges , emphasizing that genuine care is the foundation of building a resilient team .”
CHERYL SLOANE
Uberlube Brand Director
“ We are a manufacturer so it ’ s a little bit different , but we take time to recognize birthdays and holidays . A special time for us is our potluck lunches . Everyone brings something from their own culture . It ’ s so much fun trying everything and having people enjoy your contributions . We also offer time for outside learning and skills improvement .” n
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