Almost half of
management (49
percent) do not
currently hold a service provider license.
Only just over a quarter of
managers/executive
leadership (27 percent)
took external
management training to
prepare them for their first
spa management role—and
almost a fifth received no
training (18 percent).
The industry is dominated by word-of-
mouth and peer referral—something
almost half of service providers (47
percent) used when searching for their
current post (41 percent overall).
Issues
relating to
management
and not the
nature of the work are
driving people away. Of those
who said they left their
previous post due to a “poor
work environment” (30
percent), the majority put this
down to “poor management”
(66 percent).
47%
ISPA Spa Workforce Study
46% vs. 90% Almost half (46 percent) of
Engagement shows
issues around
compensation—only
half of respondents
agree their compen-
sation package fairly
recognizes their
contribution (just 46
percent of service
providers), and less than
half agree their compensation is compet-
itive with similar jobs elsewhere.
service providers do not believe they should have a responsi-
bility to upsell retail products as part of their role. In contrast
almost 90 percent of management believe service providers
should have this responsibility.
62% vs. 54%
Millennial service providers
(62 percent) are more willing to accept upselling as part of their
role compared to their non-millennial colleagues (54 percent).
THIS IS JUST A SNEAK PEEK
of the Study results. catch more in the June
issue of Pulse or for the complete study,
visit experienceispa.com/resources/research
and log into your ISPA account.
* For the purposes of this study, service provider is defined
as a massage therapist, esthetician, nail technician, etc.
May 2018
■
PULSE
23