sound off
do you ever Wonder how your
peers would handle a situation? Maybe you’re
curious what other leaders in the spa industry
have to say on a certain subject. In sound Off,
we ask ISPA members from differing backgrounds,
countries and companies the same question and
see how their answers compare.
this month’s question:
What’s your strategy, tip
or trick for balancing
administrative time with
time spent “hands-on” with
customers and staff?
Joyce hamPers tiffany nemer ashley salBerg hannah duncan
President and CEO
g2o spa + salon Assistant Spa Manager
five Wellbeing studio + spa Director of Spa
omni interlocken Founder/Creator
Well Products
i achieve balance by “struc-
turing” my time, i.e. certain
days of the week scheduled
for administrative work
only. never attempt to
“mix” administrative time
with “hands-on” time within
any given day. it also helps
to develop a regular routine
with the administrative
work, allowing
“spontaneity” only on
“hands-on” days of the
week. for the managers that
need the time, we give
them one day a week to
work from home so they
can accomplish what they
need to and dedicate the
time to their “to-do” list.
Then when they’re here,
they feel freer to spend
time with guests and staff. creating a schedule, then
dedicating time to do tasks
and time to be with the
team. on busy days i am
always assisting the team
with facility upkeep and
spa concierge duties. i
remain very hands-on to
show the team i am here
to assist them. i also make
a point to say “good
morning” to everyone
before disappearing to the
office to do admin work. i am a vendor and find this
struggle all the time. But i
know that i learn the most
when i am actually
working with the clients
myself. So, whenever there
is a problem, a concern, or
even a new idea, i reach
out to the customer
directly. it is great to hear
all of their ideas and
feedback personally. n
MAY
■
PULSE 2019
57