specific, personal and expressed. His challenge to attendees: Send two gratitude messages each day— one personal and one professional— for seven days. These small, intentional acts can disrupt negative thinking patterns and strengthen relationships.
I— Insight Insight is the sense of growth we experience when learning something new. While this feeling comes naturally in school, Shetty noted, it often fades in professional life. Reintroducing moments of curiosity— whether by revisiting inspiring ideas, exploring new perspectives or seeking out fresh knowledge— is key to maintaining energy, engagement and purpose.
M— Mindfulness“ Be where your feet are,” Shetty advised, underscoring the importance of aligning mind and body in the present moment. When attention is divided, opportunities for
“ Mindfulness is simply your mind and body being in the same place.”
connection and clarity are lost. Simple practices— such as the 5-4-3-2-1 sensory exercise, taking short breaks between meetings or scheduling brief“ meetings with yourself”— can help reset focus, reduce stress and improve performance.
E— Exercise Despite widespread awareness of its benefits, consistency with exercise can be a challenge. Shetty pointed to collaboration and competition as powerful motivators. When movement becomes social or goal-oriented, people are more likely to stay committed. For teams, shared wellness initiatives can foster both accountability and connection.
Jay Shetty brings Shawnda Brooks, director of spa at The St. Regis Deer Valley Resort, onstage for an impromptu moment of Thankfulness.
Personalities playing in tune Turning to leadership, Shetty also introduced four core personality types, reminding attendees that effective leaders don’ t treat everyone the same— they adapt.“ A good leader might not know how to play each instrument, but knows how to get everyone to sound good together,” he said.
Together, these four habits form a practical roadmap for leaders seeking not just better results— but a better experience of the work itself.
He closed with a final perspective shift:“ It’ s not what we do— it’ s how we feel about what we do.” For spa leaders, that distinction can transform not only workplace culture, but the guest experience itself. n
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