“... gather as a team and celebrate what we did well over the last year, and brainstorm on ways to improve over the next...”
SOUND OFF
SOUND OFF GIVES VOICE to the many perspectives that shape our industry. Each issue, we ask ISPA members from different roles, regions and company types the same question— and discover how their responses align, differ and inspire.
“ What is your go-to celebration to make staff feel acknowledged and appreciated during the holiday season?”
RUTH-ANN THORN CEO / Founder N8iV BEAUTY VALLEY CENTER, CALIFORNIA, USA
“ In addition to celebrating birthdays and everyday wins, I host an end-ofyear Christmas party where my team selects the theme and games. This event is all about bonding and laughter. Given their hard work throughout the year, I ensure they feel extra special and appreciated on our spa’ rty day. It’ s important to celebrate our teams throughout the year. While the holidays provide an opportunity for a dedicated party, I make sure to verbally acknowledge and show appreciation regularly. This helps maintain a positive and supportive environment all year round.”
ERIKA PREUSS Owner / Designer Ola Kala Bags ST. THOMAS, U. S. VIRGIN ISLANDS
“ Every year we have a holiday party to celebrate a great year! I give out award based on the talents that each team member brings to the table.”
JONI TORRES Director of Spa Service The Spa and Salon at Golden Nugget LAS VEGAS, NEVADA, USA
MARISSA KREMS Executive Director of Spa & Guest Experience The Spa at The Elms Hotel EXCELSIOR SPRINGS, MONTANA, USA
“ The holiday season is a great time to make staff feel valued and appreciated. Thoughtful ideas include handwritten notes to express personal gratitude, festive treats or a catered lunch and small gift cards to brighten their day. Care bags filled with wellness or self-care items can also go a long way in showing support. Simple, heartfelt gestures can have a lasting impact on team morale.”
“ A catered get together at my house with a fun gift exchange and time to gather as a team and celebrate what we did well over the last year, and brainstorm on ways to improve over the next with a“ two plus one”: Everyone gives two positives and one suggestion of improvement. Every team member goes home with something to look forward to!”
“... gather as a team and celebrate what we did well over the last year, and brainstorm on ways to improve over the next...”
PULSE n NOVEMBER 2025 50