product knowledge to deepen and recommendations to become second nature. l Follow the same approach as the product of the week, just extend the promotion over a longer period. All the same ideas apply. l Connect products to a season or time of year. For example, feature a hydration collection in the wintertime. l Consider linking the promotion to a treatment of the month or seasonal treatment offering.
➜FEATURE A TREATMENT OF THE MONTH
OR SEASON Make time to promote monthly or seasonal treatments. These special offerings give guests the space to try something new or rediscover a service without requiring a spa menu rework. l
l
Keep the spa menu fresh by offering monthly or seasonal treatment options. As with a product of the week or month, encourage staff to talk about the featured treatment with guests.
E = MC ² for the Spa Excellence = Management × Culture ²
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