JESSICA UNDERWOOD Callaway Gardens Resort & Spa Director of Spa |
ALLI LURIE Knot Springs Wellness Social Club Director of Engagement and Hospitality |
ERIC WILKINSON Polo Club of Boca Raton Director of Spa & Fitness |
KHIM NEANG Woodstock Inn & Resort Spa Director |
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“ We always ensure our less
experienced providers are
comfortable and confident
with product knowledge
and protocols before opening
them for services . We
promote wellness and
self-care for our providers ,
and I have found that
swapping services is a great
way for providers to take
care of themselves . This is
also a great opportunity for
less experienced providers
to observe and learn from
one another without
infringing on guests ’
relaxation experiences .
Building a supportive
environment helps our
staff to learn and ask
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“ At Knot Springs Wellness
Social Club , we believe
there is no ‘ one size fits all ’
approach to wellness ,
rather , ‘ one size fits one .’
Our wellness team is rooted
in the pillars of growth ,
intention and joy , which
allows them to customize
each treatment for the
guest while staying true
to our overall vision . We
offer our teams quarterly
educational opportunities
in both wellness and
hospitality to ensure a
successful experience
for all .”
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“ With our less experienced
therapists , I spend a little
extra time going over
effective techniques they
can incorporate in their
service . I also will check to
see the members who are
booking with the therapist
and let them know a little
bit about the member and
what specifically they may
want to focus on . Good
communication before the
service with the therapist
can give them a little more
confidence so they are not
nervous or anxious during
the treatment . It may take
some TLC to develop a
confident touch to overcome
a nervous hand .”
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“ We offer a thorough
training with our new hires .
Our treatment manager
reviews all the protocols
with each new hire . They
will also work with other
providers and test out by
performing three in a row
before getting on the floor .
Most of our providers in
the past have been newly
graduated . By the time they
are on the floor , the guest
would not know they have
less experience than the
more senior providers . Our
treatment rooms are also
set up in a way that
empowers our providers
to focus on the guest ’ s
experience .” n
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questions in a non-judgmental |
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space , which leads |
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to growth and impeccable |
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guest experiences .” |