The Spa of Colonial Williamsburg encourages managers and team
members to make performance reviews a collaborative process.
“Managers should always pay attention to an employee’s behavior and
performance on a consistent basis. They should correct as needed and praise
when appropriate and should not wait for the annual performance evaluation
to do so.”
— Jane Durling, PHR, SHRM-CP, Employee Services Manager, Glen Ivy Hot Springs
employees to ensure that their actual accomplishments are being
considered when managers complete their appraisal.
Young advises against comparing an employee’s performance
over another. “When you begin comparing employees, you open
the entire process to opinion and perspective, and both are
difficult to judge in an objective manner. What you think of one
employee has little to no bearing on the performance of another
when compared to the standards you have in place. Know your
standards, and review your staff according to what you have in
writing, not how you may feel about any individual’s
performance,” he says.
In the end, Young says both managers and employees need to
understand that a performance review is a collaborative process.
“The performance review is a chance to relive some of the past
year’s challenges and victories together, and discuss what you
each want for the coming year. When you speak to someone as
a partner in what you do, they have a much better chance of
feeling ownership over their performance and workplace, and
more engaged as a team,” he says. n
SHOULD AN EMPLOYEE COMPLAIN
that the performance rating she/he received
is unfair or inaccurate, how should managers
respond? Click here to read more tips and
insights.
F E AT U R E D S O U R C E S
JANE DURLING,
PHR, SHRM-CP
RYAN J. YOUNG
ALISA MARIE BEYER JEREMY MCCARTHY
SCOTT DUNCAN
HR and Finance Supervisor
Employee Services Manager The Spa of Colonial
Glen Ivy Hot Springs
Williamsburg
Founder
Coastal Salt & Soul
President
Spa Gregorie’s
MANHATTAN BEACH,
Group Director of Spa
Mandarin Oriental
Hotel Group
CORONA, CALIFORNIA
WILLIAMSBURG, VIRGINIA
CALIFORNIA
CAUSEWAY BAY, HONG KONG
CALIFORNIA
NEWPORT BEACH,
October 2016
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