What are some of today’ s greatest innovations? Who are among the top innovators of our time? How do you create a culture of innovation at work? Expert speakers share their thoughtful insights.

Jean-Guy de Gabriac SESSION: Global Best Practices for Elevating Your Spa’ s Activities

“ I believe the greatest innovation in our time is handwoven dew-collecting towers that aim to ease Africa’ s water crisis. This innovation shows that inventors can be human and kind at the same time. In the customer service area, the most disruptive idea I’ ve seen so far is how the‘ Transformation Economy’( described by B. Joseph Pine II and James H. Gilmore in Harvard Business Review) is going to change the‘ Experience Economy’ as we know it for the spa and hospitality industries with health and wellness-related benefits at its core. This is a wellness call of duty for every professional to up his or her game, adapt, evolve and thrive.

In the health and wellness space, the most inventive product, in my opinion, is Gharieni’ s MLX table with eight pre-programmed positions combined with the WellMassageexclusive Signature treatment. It has already received two Spa Innovation Awards in Europe. The product creates a high-tech, high-touch and high-value anti-gravity massage experience for guests.”

56 PULSE ■ October 2016