48 ISPA OPEN HOUSE A JOURNEY THROUGH ZI SPA
36
SPOKANE RIVER , COEUR D ’ ALENE , IDAHO
MEET ADAM HAYASHI
61 SOUND OFF
2 From Your Chairman
8 ISPA News
10 Stay Connected
32 Pulse Points Humanize Finance & Ignite Your Staff ’ s Hidden Potential
BY NELSON LANE
36 JobWise Insights to spa revenue management for industry professionals
BY KRISTINE HUFFMAN
44 Snapshot Surveys
48 ISPA Open House
ZI SPA
56 Member News
60 ISPA Foundation Focus
61 Sound Off
62 Ad Index
63 ISPA Headquarters
64 End Notes
ABOUT THE COVER
THE START OF Q2 IS WHEN many businesses prepare their budgets for the coming year . Spreadsheets filled with fiscal projections and endless meetings about financial planning are enough to send most business leaders to the spa to unwind and rebalance . Of course , if you ’ re a spa leader in the midst of budgeting and revenue planning , your stress may be caused and cured by the same place ! In this month ’ s Pulse , you will find some wisdom about optimizing your resources for a profitable 2024 . COVER ILLUSTRATION SHUTTERSTOCK PULSE . EXPERIENCEISPA . COM
OCTOBER 2023 n PULSE 7