Pulse October/November 2024 | Page 57

“ The vacation mindset often includes a willingness to splurge a little .” seeking souvenirs . Create options like travel-sized spa kits , including mini versions of popular treatments or luxurious bath products . Consider offering gift cards bundled with a small sample set of your spa ’ s products , allowing recipients to enjoy a taste of your services . Highlight these gift packages in your tourist-focused marketing campaigns and ensure they are prominently displayed in your retail area to attract attention . l Personalized recommendations : Train your staff to provide personalized product recommendations based on customer needs and preferences . For instance , if a visitor mentions they ’ ve been skiing or sunbathing , suggest products that will help with skin recovery and maintenance . Personalized service enhances the customer experience and can lead to higher sales and increased customer satisfaction .

“ The vacation mindset often includes a willingness to splurge a little .” seeking souvenirs . Create options like travel-sized spa kits , including mini versions of popular treatments or luxurious bath products . Consider offering gift cards bundled with a small sample set of your spa ’ s products , allowing recipients to enjoy a taste of your services . Highlight these gift packages in your tourist-focused marketing campaigns and ensure they are prominently displayed in your retail area to attract attention . l Personalized recommendations : Train your staff to provide personalized product recommendations based on customer needs and preferences . For instance , if a visitor mentions they ’ ve been skiing or sunbathing , suggest products that will help with skin recovery and maintenance . Personalized service enhances the customer experience and can lead to higher sales and increased customer satisfaction .

Marketing strategies If your marketing strategy is based exclusively on your local market , you ’ re missing a huge opportunity . Out-of-town visitors likely won ’ t see your local advertisements , and their interest in treatments may diverge from your in-town clientele . Identify a separate target demographic profile for tourists to promote your spa in a way that will appeal to them . l Seasonal themes : Rotate your marketing campaigns to reflect different seasons . For instance , offer “ Summer Sun Protection ” facials or “ Winter Glow ” treatments to keep your offerings fresh and relevant throughout the year . l Unique treatments : Develop treatments named after local landmarks or cultural elements , such as the “ Sunset Beach Glow ” facial or the “ Mountain Escape ” massage . These themed experiences enhance the tourist ’ s connection to the area and make their visit memorable . l Social media : Leverage social media to amplify your marketing efforts by showcasing your seasonal themes , local partnerships and unique treatments . Create engaging content , such as special promotions , behind-the-scenes looks and customer testimonials . Encourage visitors to share their experiences and tag your spa in their posts , and consider running social media contests or giveaways to incentivize user-generated content . This not only extends your reach but also develops a sense of community and excitement around your spa ’ s offerings .
Tourist-friendly promotions Make a visit to your spa part of the overall travel experience for individuals visiting your neck of the woods . Tie a spa visit to the “ sense of place ” visitors will feel when they wish to explore their vacation destination . l Package deals : Create comprehensive packages that combine multiple treatments , like a “ Here for the Week Special ” including a massage , facial and a locally-themed gift . These packages provide added value and convenience for visitors . l Experiential discounts and local partnerships : Collaborate with local attractions or dining establishments to create bundled deals . For example , offer a discount for spa-goers who present tickets from nearby attractions . Or partner with local shops to feature exclusive spa packages . l Welcome gift bags : Offer complimentary gift bags to welcome first-time visitors or those staying at local hotels . These bags can include travel-sized spa products , discount vouchers for future visits and information about local attractions . l Referral incentives : Implement a referral program for local businesses , encouraging them to recommend your spa to their customers . n
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