“ Find their love language , what it is that speaks to them , and then do that . Different things motivate different people . I find out their love language and do my best to speak it .”
“ Get to know how each team member likes to be recognized and have smaller intimate settings , whether it ’ s one-on-ones , small round table meetings or coffee meetings , to allow team members to feel more comfortable expressing themselves .”
“ Find their love language , what it is that speaks to them , and then do that . Different things motivate different people . I find out their love language and do my best to speak it .”
— JOHN VANERON ation rooms . In addition , we have QR codes available to encourage guests to share their feedback on social media . We like to keep track of it , and I post it on our beautiful wall of recognition at least monthly — and I always share the feedback at our monthly potlucks .”
“ We have cards with the therapist ’ s name on them and a QR code ,” said VanEron .“ Our property has an incentive program , and they give $ 25 to each name recognized . If they receive 10 in a month , they give that employee $ 500 and it ’ s a monthly payout added to their paycheck .”
“ Our performance reviews start with our onboarding process ,” said Cabrera .
“ We make sure to monitor our employees at 30 days , 60 days and 90 days . Our service providers see raises with the increase of our prices and with add-on sales . Our company also has a really nice quarterly incentive bonus program for all team members . So all of our team members have the opportunity to earn a cash bonus based on our overall company financials , guest satisfaction and employee satisfaction .”
Boundaries to encourage work-life balance “ We have an on-call phone , so whoever is on call for the weekend keeps the phone ,” said Sampson .“ Unless there is a major emergency , it allows us to take a break and spend uninterrupted time with our families , and that has been nice .”
Gigi Guiette shared her spa ’ s goal is “ being aware , being attentive to their schedule and days off and leading by example .”
“ Due to California laws , our employees do have scheduled rest breaks and meal breaks and are not scheduled for more than eight hours a day ,” said Cabrera .“ I do allow overtime , but it ’ s not a requirement , and I won ’ t let anyone work more than six days a week . If someone wants their time off , we want to encourage that .” n
“ Get to know how each team member likes to be recognized and have smaller intimate settings , whether it ’ s one-on-ones , small round table meetings or coffee meetings , to allow team members to feel more comfortable expressing themselves .”
— CHRISTINA CABRERA
ISPA THANKS AESCAPE for sponsoring the August ISPA Town Hall . A video of the event is available to members in the On-Demand Learning section of the Resources tab at experienceispa . com .
OCTOBER / NOVEMBER 2024 n PULSE 53