SNAPSHOT SURVEY
EMPLOYEE INCENTIVES AND RECOGNITION
THE FIRST ISPA SNAPSHOT SURVEY this summer asked respondents to share details about their employee incentives and recognition programs . Survey responses highlighted efforts to keep employees energized , minimize burnout , incentivize and celebrate employee success and encourage a healthy work-life balance .
Spa leaders report they continue to hear employees want flexible schedules , more time off and a healthy work-life balance . It appears ISPA members are complying . More than three-quarters of spa respondents said they offer flexible schedules to help keep their employees energized and burnout levels low , and half offer employee teambuilding events . Most spa respondents ( 85 percent ) have a process in place that allows guests to give an employee recognition . Details on how spas encourage guests to recognize exceptional employee performance is included in the full report .
Which of the following efforts or incentives does your company have in place to help keep employees energized and burnout levels low ?
EMPLOYEE EFFORTS AND INCENTIVES
ALL SPAS
Four in five spa respondents reported they give staff shoutouts in team meetings to help incentivize and celebrate employee success and more than two-thirds provide retail sales contests .
Flexible schedules Wellness program Sales competitions
Employee teambuilding events Performance bonuses
Other 10 %
44 %
49 % 50 %
48 %
77 %
Which of the following efforts , if any , does your company utilize to help incentivize and / or celebrate employee success ?
EFFORTS USED TO INCENTIVIZE AND CELEBRATE EMPLOYEE SUCCESS
ALL SPAS
GUEST / CLIENT EMPLOYEE- RECOGNITION PROGRAM
Do you currently have a process in place that allows guests / clients to give an employee recognition ?
15 % NO
85 % YES
Retail sales contests 70 %
Leaderboards 22 %
Staff shoutouts in team meetings 81 %
Competitions 44 %
Continuing education opportunities 66 %
Raises / bonuses 56 %
Promotional opportunities 43 %
Employee of the week , month , quarter , etc . 66 %
Other None of the above
10 %
0 %
44 PULSE n SEPTEMBER 2024