TABLE OF CONTENTS SEPTEMBER2024
VOLUME 34 n ISSUE 6
14
14 Town Hall Examines “ Hidden Fees Statute ”
California SB487 requires spas and other businesses to reveal fees , surcharges
22 Measuring Success : A Simple Tool for Spa Leaders
7 steps to improvement in spa team behaviors
DR . JONATHAN ELLERBY
28
28 Financial Serenity
Mastering the Balance Sheet
IBANESSA SOTO HOGAN
34 Young People Don ’ t Work Hard
The myth too many companies believe
DR . BRYAN K . WILLIAMS
38 Mind the Gap
Minimum Gap Restriction : A smart strategy to reduce unsold gaps in the spa schedule and maximize revenue potential
FRANK PITSIKALIS
6 PULSE n SEPTEMBER 2024