For Charlotte Prescott, it starts even earlier— setting realistic expectations during Conference conversations and mapping out timelines that account for the realities of returning to busy operations. Similarly, Deirdre Strunk blocks dedicated time post-Conference to begin follow-up before daily demands take over.
Capture and organize Strong follow-up starts with strong notes. Kelly Gasspari- Fleming keeps details in her phone so nothing is lost, while Katlyn Hatcher focuses on capturing specifics— recognizing that every spa has unique needs, timelines and goals.
Kelleye Martin reinforces this habit:“ Take a lot of notes … you will see and hear so much, it helps to have them to remember it all.”
Koebrick’ s habit of revisiting saved ideas reinforces an important point: Organization isn’ t just about capture— it’ s about return.
Collaborate and delegate Action is a team sport. Jessica Shea debriefs with her team to determine who is best suited to follow up and carry conversations forward— ensuring accountability and momentum beyond the individual.
Build relationships, not just tasks At its core, Conference is about connection. Taylor Fields encourages leaders to“ connect the dots” with resource partners who can help achieve business goals.
That relationship-building continues after the event. Jane Segerberg prioritizes immediate responses and scheduling follow-ups, while Brisa Huezo focuses on expanding conversations into actionable next steps. n
6 KEY ACTIONS
Board insights: How to keep Conference momentum going
Start with focus: Choose one idea to execute well. l Revisit your notes and identify your top priorities. l
Narrow your focus to what will create the most impact now.
Reconnect and follow through: Momentum matters. l Re-engage key contacts and restart conversations. l Turn ideas into clear next steps and commitments.
Bring your team in: Action is a team sport. l Share takeaways with your team. l Assign ownership so ideas move beyond inspiration.
Create structure that sticks: Plans turn conversations into outcomes. l Organize ideas into: Now, Next, Later. l Block time and build simple accountability into your workflow.
Stay organized, stay moving: Capture it— then come back to it. l Keep notes accessible and actionable. l Regularly revisit and refine your priorities.
Build relationships that last: Connect the dots. l Continue conversations with partners and peers. l Look for opportunities to turn connections into results.
PAST ISPA AND FOUNDATION CHAIRS WHO ARE CURRENT MEMBERS:
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Gayle Brady Brady Spa Consulting |
Jeff Kohl Spa & Club Ideations |
Jim Root We Care Spa |
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ISPA BOARD OF DIRECTORS
Past Chairs Council
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Patrick Huey Hyatt Hotels Corporation
Thad Hyland
Ella Kent The Spa at Sea Island
Jean Kolb
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Kelleye Martin Trellis Spa, The Houstonian Hotel, Club and Spa
Kate Mearns 5 Spa Consulting LLC
Garrett Mersberger
Frank Pitsikalis Agilysys
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Jane Segerberg Segerberg Spa Consulting, LLC
Todd Shaw Fountain Life
Michael Tompkins
Deborah Waldvogel Velvet Spa at Ambiente Sedona
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PULSE n MAY 2026 63