STEPPING INTO A LEADERSHIP ROLE can be both exciting and daunting— especially without the right tools. That’ s why ISPA is proud to spotlight the Manager Skills Course on the iLearn platform. Developed by renowned industry expert Dr. Bryan K. Williams, this eight-module program has already transformed the management journeys of more than a thousand professionals. Whether you’ re a rising team lead or a seasoned manager seeking to strengthen core skills, the course offers real-world insights, practical strategies and a supportive framework to support effective leadership.

EIGHT MODULES. FOUR HOURS. Learn at your own pace. The Manager Skills Course features eight half-hour modules— designed for flexible, self-paced learning in just over four hours.

Manager Skills Course: Real Results Spa leaders who have completed the Manager Skills Course consistently describe the experience as eye-opening, practical and inspiring. From refining their communication to cultivating team culture and personal leadership habits, participants found the course equipped them with actionable tools and lasting perspective. In their own words, spa professionals share how the course has shaped the way they lead, connect and grow within their roles.

“ Bryan Williams was such a wonderful person to set as the teacher for this course. He ensured all information was engaging, practical and easy to implement in our operation. His focus on actually applying what we learned was the most impactful. Everything he suggested we practice produced the exact results he said would happen. I have been trying to be a better communicator by focusing on my vocal and visual elements, which has ensured my team understands what I am trying to communicate a lot more. I have also ensured that all of the meetings I have been hosting( whether big or small) follow his outline. I am currently trying to ensure my team understands a new system we are implementing, and his teachings have made the process much easier.”

— PEDRO ABREGO, Assistant Spa Manager at The Houstonian

AS YOU FINALIZE YOUR 2026 TRAINING and development budget, consider how targeted leadership education can improve the performance of your business. The Manager Skills Course is designed to do more than build individual competencies: It helps create stronger, more confident managers who lead consistently and with accountability. These are qualities that directly influence staff retention, guest satisfaction and overall operational excellence.

For spa leaders planning ahead where to invest 2026 funds, ISPA membership— along with access to programs like the Manager Skills Course through the iLearn platform— delivers measurable value. It’ s a strategic investment in your team and your bottom line.

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