SOUND OFF GIVES VOICE to the many perspectives that shape our industry. Each issue, we ask ISPA members from different roles, regions and company types the same question—and discover how their responses align, differ and inspire.
"What is your approach to bring mindfulness into your team culture?"
TOM MACPHERSON LE MAIRE
Founder & Chief Growth Officer, Atelier Vitae — Bradford, UK
"For me, it was about taking the team out of the trenches sometimes; remove yourself from a stressful situation even if it's temporary; laugh a lot more as it gets all those good hormones flowing; take a long walk in fresh air and be aware of your triggers. Step away, talk to someone who re-charges you."
LUISA JACKSON
Owner, The Crystal Queen — Oceanside, California, USA
"For The Crystal Queen, mindfulness is woven into the way we lead, collaborate and serve our community. We intentionally create a culture that values presence, purpose and respect for people and the planet. Our team practices open communication, gratitude and conscious decision-making so everyone feels supported and aligned with the mission of the brand. Because our work is rooted in wellness and natural crystals, we also encourage moments of reflection and intention setting before important projects, events or collaborations."
SALOME QVAVILASHVILI
CEO, Tbilisi Balneological Spa Resort — T'bilisi, Georgia
"At Tbilisi Balneological Spa Resort, mindfulness begins with leadership and daily operational culture. We integrate short reflective briefings before shifts, encouraging our team to pause, focus on intention and align around guest-centered care. We emphasize respectful communication, emotional awareness and the understanding that wellness professionals must also practice internal balance to deliver external healing. By combining structured medical protocols with a calm, purpose-driven work environment, we foster a culture where attentiveness, empathy and presence become part of our service standard."
BIANCA ROVIGATTI
Esthetician, Rika Beauty & Academy LLC — Ladson, South Carolina, USA
"It starts with how I show up and lead my day. I work by myself in my studio, but I have a team behind me (marketing, paid ads, ideas and my online courses) so the way I communicate directly impacts all of them. I focus on being clear, direct and organized, with well-defined processes, clear roles and constant alignment with my team. That helps avoid stress and keeps everything running smoothly. And something I always reinforce is doing everything with intention and attention, not on autopilot. For me, that's mindfulness in my daily business."